Landing Page and Email Confirmation Not Working

Pro and Max
1

Relatively new InfusionSoft user here.

We want to create a Newsletter sign-up page with a double opt-in. So far I’ve:

  • created the Landing Page, which tags the user when they complete the form, that then goes to a Thank you page. This has been published.

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  • I’ve added the default email confirmation request sequence, amended the email copy, and set to Ready.

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  • I’ve Published the campaign with no problem or errors.

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I’ve then tested the form multiple times. Each time, the email address and contact is correctly entered into the CRM, and is correctly tagged. However the Email Confirmation Request never triggers - none of the work or personal email addresses I’ve used to sign up to the form receive the confirmation request and I’m at a loss on how to figure out why.

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From what I can tell from the guides, I’ve set it up correctly.

I’ve tried building a new landing page from scratch and get the same problem.

So I was wondering if there was suggestions on what might be going wrong and how to fix it?

Thanks.

2

The most common reason is because the email addresses you are using are already confirmed in your system.