I use Help Scout and want to route some of my automated campaigns that are support related through by support email that goes through Help Scout. I attempted to use the “other” email field in the campaign builder and got this error report from Help Scout. The regular support has no idea why. Can anyone help me?
Error email MESSAGE:
We’ve recently started seeing an error when attempting to connect your InfusionSoft site. The error is as follows:
Invalid Configuration: for help setting up your API, please contact Infusionsoft Support
How to fix it
First, double-check your app settings and make sure the Account Alias and Key are both correct.
Second, double-check the setup instructions to ensure nothing was missed.
If InfusionSoft still isn’t working properly after following these steps, reply to this email for additional assistance.