Forgot Password I do not receive the recovery code

Hi we forgot the password of one of our account. We click on “Forgot your Passowrd” but we do not receive a recovery code. Has this happened to anybody? How did you resolve the issue?
I also checked on the “Spam folder”

Hi, @Eugenio_Brenna, if you still haven’t received a password reset email, I would call or chat in with Support so they can resend it to you.