Yesterday, I sent out an email broadcast that invited our clients to an event. I created a button that says “Register” at the bottom of the page. It links to our webpage where there is a form to register for an upcoming event. The button in the test email works as it should. I changed the subject of the email and nothing else before sending out the broadcast.
I received a message from a client this morning that the link to register did not work for them. I tried it on my computer, and it did not work. It give you a redirect message, “sorry, but we were unable to find the page that you were looking for.” The link does work in the HTML preview in the broadcast report. I talked to other people who I work with (we are all remote). 2 of them said it works for them, 1 of them said it does not work for them.
I contacted Infusionsoft support via chat and phone. I did not get a satisfactory answer. They said that it was either my email server or my ISP, because it worked fine for them when they tested it.
All 4 people in our office have the same email server, so that should rule that issue out. I also tried to open the link from a different location that has Comcast. I have Century Link. No luck at either ISP. I have cleared cache and tried Chrome, Safari, and Firefox. I tried my phone disconnected from wifi. Nothing.
This is very frustrating because the whole point of sending that email was for people to click the “Register” button that maybe doesn’t work. I have no way of knowing whether or not it works for the majority of our clients who received the email.
Also, in the email batch report the “Opens” report does not show that I opened or clicked on the link. I have opened the email many times today. It does not show that my other colleague with a broken button opened or clicked on the link, though I know she opened it.
It does show that my 2 colleagues with the working button opened and clicked on the link.
Any ideas of what could be going on?