I’m looking for a new way to handle failed payments.
We initially just used the automated emails sent out by IS, but that was insufficient. People couldn’t change their CC info easily, and the emails weren’t perfect.
Next we moved to FortaPay to help, and it works, but has some limitations.
It can only apply tags (or start/stop action sequences) based a few payment criteria. You can’t stop/start subscriptions, and the triggers are limited.
Furthermore, it doesn’t catch everything. We went through a few weeks where the system wasn’t tagging anyone. Then it started tagging inconsistently, and now it seems to be back on its feet. I don’t like being dependent on a service that is that inconsistent.
As you can see, our experience has been less than efficient.
I would like a more reliable and feature rich solution. Any ideas?