I have a client that is beating his head against this “Lock Down Order Form” super strange feature.
If a customer fills out his order form and the gateway denies the credit card charge, then the client is sent to a “ShowLockDownoOrderForm” URL that shows the order form but doesn’t let them change their billing address and has a super super annoying Captcha (not just an annoying “type these letters” thing, but a complicated, click on all these images one).
Can anyone at Infusionsoft tell me why there IS a “Lock Down Order Form” page?? We kind of want our customers to be able to fix their billing information so that they can pay us… and a super annoying captcha… on an ORDER FORM!!! The whole idea here is to get rid of the barriers in front of our customers giving us their money - why in the world would we want this “lock down” feature?