We were using MailChimp and recently migrated to Infusion. With a visually similar opt in form our sign ups went up eight to tenfold more per week.
I was surprised, but of course happy. That was until we used the new addresses in a campaign and were warned of our high spam rate.
Upon review, clearly most of these new sign ups are spam etc. The first name field has things like “5a3c8babb862e” The form has captcha enabled. Not sure what the spammers are hoping to achieve unless it is targeting to damage email sending reputation
We never had this issue like this with our MailChimp sign up forms on the same site.
I spent a long, unsatisfying time last night on the support chat. The first chat disconnected after twenty minutes of typing and could not reconnect. After going over everything a second time, the solution offered was to have a web developer add a manual HTML form captcha that would ask the user to correctly answer a math question like what is 8+7 before allowing the form to submit.
This does not sound like a great user experience. I personally think twice about submitting any form that asks for much more than an email address. It also is frustrating that the much less expensive MailChimp sign up form process does not have the same spam problem.
I’m sure I’m not the only one targeted by this type of spam. What are others doing to prevent this, or is it an inherit problem with infusionsoft as my web guy is suggesting this morning?