When using custom html code, infusionsoft system should not be creating redirect links for tracking when using href=“tel:” - however, this is not the case as their system is adding redirects for tel: click to call links.
I contact support to let them know about the bug and of course they state that this is a coding error on my end. When I show them that the code is EXACTLY the same in their html drag and drop editor, they tell me I have to “find” a way to make it so “their” system doesn’t add the redirect tracking link to my html. I’m so baffled right now with the level of disrespect from their support it’s not even funny.
Let’s look and compare code shall we?
InfusionSoft builder code:
Mysteriously, no Tracking Redirect Link Created… hmmm
I had a similar issue a couple of months ago where I notified them that their HTML editor was not parsing the HTML properly, they swore up and down it was an issue with my code, after weeks of going back and forth with support, they realized it was an issue on their end and they fixed it. Here we have the same exact thing going on.
HTML Coding Gods… please let me know how to make the links not trackable.
Not yet listed in https://knownissues.infusionsoft.com/. They’re probably working on definition before they patch it. Did you direct them here? I posted so that I can show it’s reproducible and break down what I see it doing, which is pretty obviously an internal InfusionSoft processing bug. Maybe they’re stuck on deciding how to track tel links or whether it’s worth tracking in the first place.