Tasks being set from webform but there's no automation for that to happen

Max Classic
,
1

Hi guys, I hope everyone is well.

I am having an issue with my webforms. I have two set up on my site and one of them is a lead capture form; they fill in their details and then the automation assigns it to an owner, sets them a task and then applies a tag which is all fine.

The other one is a normal email opt-in but that one is also setting tasks for our team when there is no automation/sequence in behind it to make that happen so I’m getting a bit confused as to why it is. The only thing that happens is that they are sent an email thanking them for filling out their details and with a little bit of ‘about us’ information and for them to have an email opt-in tag applied, that’s all.

Any help with this would be hugely appreciated.

Mikel

2

It doesn’t have to be something in campaign builder. It can be done by action set, by third party processes or even a tag set to apply when the link is clicked that is getting used to trigger something else to happen.