I am really disturbed and have unanswered questions from a chat with a customer service agent online
Unfortunately the customer service advisor refused to pass me onto a manager or give me an email to complain to which leaves me even more concerned.
I have several email addresses (as most of us do). I added one of my email addresses to Keap so that I could test it and see if I added it to campaigns if it went to my junk folder or main etc.
When I went onto the contact to look at it, it had emails on there that had nothing to do with the keap campaign. It had pulled in separate emails from that account and I have certainly not given permission for that.
I raised this concern (as you can see from the chat at the bottom of this message) with one of the customer service agents and she advised that it can pull in anyones emails, anyones personal emails even if they haven’t given permission just by adding their email address, deleting it and re-adding it, it will pull in their emails to the system (not the emails that have gone out or in from keap, i am talking their own PRIVATE emails).
I am gobsmacked, this is the same as hacking. How can you access and add their personal email correspondence into a system, so as your customer service agent said I could read anyone’s emails (which I am hoping is wrong somewhere along the line, I would be so shocked if it is true, but at the same time that is what it has done for my email I added)
Anyone know what on earth is going on and the legality of this
keap chat.pdf (23.4 KB)