I have set up a campaign using Internal Form Submitted as a goal. Upon form submission, there will be a tag assigned to the contact and there’s a small delay of 1 minute. After that, another sequence will trigger a HTTP post to a 3rd party service to send a SMS message. Once that’s done, system creates a note and also remove a tag.
Inside “Assign SMS tag” sequence
Inside “Twilio SMS test” sequence
In this following screenshot, the first time I submitted the internal form, the campaign sequences worked as expected. (( Form submitted at 5:00pm ))
However, when I submitted the same internal form again 3 minutes later, the first sequence “Assign SMS tag” was held up in “Active Sequence” queue and was scheduled to run 15 minutes later. (( Look at the difference in time stamp. Form submitted at 5:03pm, campaign sequence ran at 5:18pm ))
I don’t understand how that happened. Was there a special rule for my use case?
I did a few tests and noticed there’s always a 15 minutes queue between each time I submitted the internal form.