We are trying to set up a rewards program that will automatically tabulate a customers purchases and reward them when they have a certain number of points. Then we want the total to zero out and start over again. How can we get the customer to start back through the campaign a second time?
You would have to be sure that the tags that are getting someone into the campaign are being removed (we use ’system’ tags for that — tags that are added and removed immediately solely for the purpose of moving people through automation). If you have the tag that gets them into the campaign removed, and you apply that tag again, the campaign will restart.
Thank you Jeff!