My Email Broadcasts reports says 14 emails were sent on 8/22. When I view the report, it says the same thing. However, when I drill down and click the "14 total delivered to actually see who received the email, it only shows 7 deliveries. Why is there a discrepancy?
Should I assume there were 14 deliveries and if so, how do I identify the other 7?
If there were only 7 deliveries, why does the “My Email Broadcasts” screen and report show 14 deliveries?
As I have to report on this weekly, I really need accurate information.
Number of sent/skipped emails in broadcast reporting is sporadically duplicating
Broadcast
Submit report
Issue Number: 1674414
Issue Status: Closed
Date Reported:
06/12/2019
Estimated Resolution Date: 8/7/2019
Summary:
We are currently investigating the reason why some broadcast reports will show the Total delivered, Emails sent and Emails skipped as twice the amount of what was actually sent
Product Line: Infusionsoft
Click through the link, find this issue there, submit a report. Maybe they’ll bump the priority. Or re-work the solution, since that page says the status is closed.