I’ve tried to get this question answered a handful of times but recently the support chat doesn’t seem to know many answers (has support changed recently by the way? used to be really, really awesome on helping out!).
Here is what’s going on:
We have a new program with a new tracking link that allows our referral partners to receive commission on sales.
There are a few referral partners who show commission in their accounts, but the contacts they referred do not show that they clicked the partner’s specific tracking link for this new program. It shows the contact clicked a different tracking link about a year ago.
So my first question is, if these contacts did in fact click this new tracking link, would it for sure show that in the referral partner click history? Or is it possible it would just say “click” with the click date and not list the most recent tracking link clicked (and only show the old link clicked in 2016)?
Secondly, does Infusionsoft award commission to partners based on a previous link click? For example, if Katie clicked Roger’s 2016 event tracking link, and then Katie purchased a completely separate product in 2017 (not using a tracking link), would Roger be awarded commission?
Please feel free to clarify anything – I know it’s a little confusing. Really looking forward to getting this figured out!