Hey guys,
I’m trying to connect Payment express but I keep getting an “Authentication Failure” message but the details are correct. I can log into Payment express with those same details.
The account is set to live mode, everything looks good but it won’t connect.
Any tips?
Getting message page not found while registering online for upcoming workshop
Dawna, I don’t think that’s an error related to what I posted about?
@Support_OnTheFuze , I can’t think of why it wouldn’t be working. You may want to call into Support. “Authentication Error” lends me to think that maybe you goofed the name/username fields?
For the “name”, you just make something up. The “Username” and “Password” would be your actual payment express username and password. Also, try not copy and pasting username/password…maybe your copying a blank space?
Sorry if this wasn’t very helpful, that’s all I can think of.
Thanks Martin,
Have tried every single possible option and still doesn’t work. Will try support today