I’ve recently been sending out a couple of broadcasts a week to my clients/contacts, and I’m noticing a lot of emails aren’t being opened (low open rate). So i’ve called contacts and lots have told me that my emails from the broadcasts have gone to their junk box. This is not very productive for my business.
What can be done to fix/improve this?
This is something we actually have a separate service for because of such a high need. There are many reasons for this happening including improper SPF/DKIM and DMARC records and on up to content getting flagged by the server in question. We’ve seen people go from a rating of 3.5 up to 9+ with just a few of the right changes. What is the domain name you are sending emails from?
my domain name is joshpyatt.com.au or josh@joshpyatt.com.au
is this what you need?
My DKIM is set up and verified properly.
I would place a dmarc record on the server as well (there currently isn’t one)
How do I do that please?
This would be a TXT record on your domain server. This is one of many articles out there that talks about and explains it further:
Thanks John. I’m looking into it as we speak.
Hi John,
I spoke with the company that host my website, and please see the reply below…
Hi Josh,
I had a quick look and it is something I havent seen before. If you can get them to advise what record I need to create I would be happy to create it for you.
Thanks
Hi @Josh_Pyatt,
DMARC is something that “can pass” without having a record set, however, some email clients, when dmarc would fail, if they don’t have a record to tell them what to do under that condition, will default to the “safest” choice of either denying the email or sending it to junk. So the record is more to ensure there is an instruction available in the event the client needs to know what to do to prevent it from defaulting to it’s worst case scenario.
So a DMARC record (which is a TXT record on the DNS server) will look something like:
v=DMARC1; p=none; rua=mailto:reports@your-domain.com
the ‘v’ and ‘rua’ parameters are required. They identify what we’re talking about. ‘p’ (and ‘sp’ for subdomains) will tell a client what action to take. In the example, if dmarc fails, it is to do nothing other than to log the incident.
So essentially, in the event that both dkim and spf fail (which can still happen even if the records for each are correct) then dmarc is told not to worry about it. In the same situation, however, if both fail and dmarc record does not exist, then it would be left up to the email client’s discretion, which as stated, may be just to throw the email out or send it to junk.
Hi John,
I’m still having issues with email deliverability. Is there any way you provide a service that can help me?
Hi John, are you able to help me?