We’ve had the same Infusionsoft issue for months - despite having the “default receipt from” and “default invoice from” email addresses set properly to firstname.lastname@example.org for months, all customer receipts and invoices generated by Infusionsoft come from the email address of our primary Infusionsoft user for no discernible reason.
We have called Infusionsoft support no less than five times regarding this issue, and every time the support tech A) confirms that our settings are correct and B) passes the support case to “advanced support”, who then proceeds to not email us for days on end. Yesterday we got an email out of the blue from advanced support saying this issue was finally, at long last, resolved! (Ticket #00832383 from the “Customer Delight Team”).
And we find out today that no, it isn’t resolved - new customer receipts are still being sent from the email address of our primary Infusionsoft user.
For the love of pete, can someone at Infusionsoft actually fix this issue? It’s mind-blowing that it’s taken this long and is still broken, with a complete disconnect between tier 1 and tier 2 support.
Thanks in advance!