Integration with third party application

API Q&A
1

Hi,
Do you know how to subscribe to a webhook that makes available the following information ?

  • when somebody receives an email
  • when somebody opens an email

We want to integrate InfusionSoft with InnerTrends.

Thanks.

2

There are no webhook triggers for email opens/“receives”. Those things happen outside of Infusionsoft’s influence and the things that trigger their notices are not consistent or reliable either way. Neither of those numbers are consistent from one email client to the next so there isn’t any way to consider them accurate and/or reliable. Clicks are really the most certain/accurate value you can count on.

Still, bottom line is that there are now webhooks for those. You can use the REST api to periodically read last opened and last sent, but again, they are not accurate numbers no matter what system you are using.