Inserting tel: links in custom email templates

Max Classic
#1

Hi!

I’m working in the new custom email template. I’m trying to make this link clickable on mobile devices which should bring it up on the dial of smart phones:

a href=“tel:~Contact._CallCenter1~”>~Contact._CallCenter1~ /a

The custom merge field is a phone number. When I send the email to myself it replaces the link with this URL:

a href=“https://MYAPPID.infusionsoft.com/app/linkClick/83/46e21e5ad8a2bbe6/55/18fc3c86ccf52ea8” target="_blank" data-saferedirecturl=“https://www.google.com/url?hl=en&q=https://MYADDID.infusionsoft.com/app/linkClick/83/46e21e5ad8a2bbe6/55/18fc3c86ccf52ea8&source=gmail&ust=1513456853228000&usg=AFQjCNHOarmWSgsyP3WJduY39AvcnQDERw”

Which brings up a blank page. What gives?

#3

The urls don’t look the same. One says myappid and the other days myaddid. Wouldn’t it automatically link as a phone number though?

#4

Hi Candice,

I had to take out the opening and closing brackets in the links or else the forum would have made it a link instead of being able to see the code. Also for security purposes, I removed the APP ID in the second link and place the uppercase letters myself - the second I misspelled.

It should act as a link to a phone number. However when you send the email, it replaces the tel link with the second weird link. I can’t figure out why.

#5

I solved this issue.

When building your email in code builder, you must insert:

class=“inf-tracking-no” or else the app will automatically add a tracking class and turn your links into an automated link in place of your desired URL.

Fun.

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#6

@Ryan_Smith1,

Thank you for sharing your answer! I’ve been programming IS solutions for years and that one has been an annoyance to say the least lol

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#7

Super helpful thread! Just encountered the same problem.

Edit: I found that I needed to use

class="inf-track-no"

not

class="inf-tracking-no"

Otherwise it just kept inserting the tracking classes and causing the same link destination problem. Probably just a tweak that was made in dev?

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