In the billing automation section of the Ecommerce settings you can set up billing automation for failed and successful autocharges. What’s missing is any billing automation that runs before an autocharge attempt is made.
Specifically, I want to notify annually charged subscription customers 30 days before they are going to be charged again. I have some monthly subscription items that I would like to notify several days before autocharge is attempted. I assume this exists somewhere, but I don’t know where.
That is not part of the building automation inside infusion soft. You need to set up a campaign that triggers upon the successful payment of one of those subscriptions and then 335 days later and notify the customer that they were going to be billed again in one month
The Last Login field will have some date that past sometime in the last year. The intention is that this timer will trigger at 31 days before 1 year from the date in the Last Login field. So if Last Login contained July 31, 2019, this timer will trigger July 1, 2020.
I always like to use the date in field option, and make sure that every time somebody is supposed to go to the system that we actually set a specific date. If you set the next occurrence option, if somebody goes thru your campaign, erroneously, then it could trigger that reminder a year in the future.