How can I write off an invoice for an unpaid invoice that doesn't have a "failed payment attempt"

I find it very frustrating that there isn’t an option on an invoice to write it off.

I don’t like using the “adjustment” payment option, because it then shows up as “Paid” in the recurring payment area, when in reality it’s not paid.

Why can’t we write off unpaid invoices directly from the invoice?

Grady, if you go to the Failed Invoice Report and search for the order you want, choose the dropdown Action “Manage Failed Invoice” and you can easily choose the “Write Off” option. Super easy :slight_smile:

You can do the same with a Subscription search.