Hi @martinc, we are updating the records right through the Infusionsoft app. I’ve done some experimentation and it only seems to be the email address that reverts. Other fields remain changed.
I’ve tried creating a new contact with the correct email address and then merging contacts but the same thing happens. The email initially is updated correctly and then 30+ minutes later it magically reverts back to the original.
This is incredibly frustrating as when I’ve worked with IS support, they say “Well, it looks like it changed correctly so it should all be good.” And of course when I’m on the chat with them, the email stays changed. But then when I come back later to check, the email has reverted to the original again.
I asked to have a case number but I don’t actually know who to send an email to to try and debug this via email.