Hi, I had an additional question on this topic, one that I had not thought to ask?
Can anyone explain how an expired credit card decline works? And why would a customer complain that there card is not expired when their card was clearly declined because it was expired. Why don’t they know? I have not understood the process, how it all works enough to be able to help the customer to understand. Instead often times customers will say, “but my card works everywhere else but not on your site”. “Your site does not like my card”. “There is something wrong your end” … to name a few .
I had resolved that WePay is right 99% of the time and I reserve the 1% of the time in situations like these when I really don’t understand what is going on.
So my question is is … if a customers card is expired why don’t they seem to know it?
I think that some of our older customers have updated their cards with their banks but their information somehow isn’t updating with us, thus I see the need to send an update email but I just don’t understand the why of it I guess.
And I worry about sending people an email asking them to update their Credit Card information most likely due to all the media that I read saying don’t ever give your info out online.
I notice too that I have an aversion to reading as I have never enjoyed it. So I am grateful for the video showing how to add the update CC email.