We are having problems with duplicate contacts in Keap due to the customer submitting forms using different email addresses. When I try to run a data cleanup, it is not catching the duplicates because the email is different for the same person. As far as I know, Keap does not provide an option to search on first name, last name and one other criteria (ie - country) in order to identify possible duplicates. I have tried asking support, but they have said there is not a way that they know of to do this.
- Has anyone else had a similar issue with possible solution?
- Is there a place in Keap, where I can submit feedback to see if this can be an added option?
We have over 19k contacts in our database. It is very difficult to try and do a check manually, tag them, then go through and merge the contacts manually. We frequently are upgraded to the next level in Keap, but I am concerned that it is because we have a lot of duplicate people.
Any suggestion is greatly appreciated!