We are facing another predicament here, maybe you could help.
When we send emails to customers we can see who’s received what. However, we can’t see in Infusionsoft if a customer actually replies to those emails. Is there a way to have email correspondence tab in the profile page of each customer so we can more easily follow conversations?
Or for example if a customer sends email on our general inbox, can we have this automatically populate IFS fields (if that customer already has a profile)
Gergana (I work from Rich’s account today)