We are running a sequence that includes 10 emails throughout a 10 day free trial. We are wanting to check and see if at anytime a contact clicks on the link in the emails to upgrade but does not upgrade. We want to then send a separate email to them about upgrading (while keeping them in the 10 day sequence because it includes other information other than just trying to get them to upgrade).
Right now, we have a sequence that sends the 10 day email series - if someone does upgrade they get exit the sequence, are tagged, and enter another sequence.
I just am wondering what the best logic is to add contacts who click the upgrade link in an email but don’t actually upgrade - they will need to stay in the 10 day sequence but also get some other communication too??
Hope that it is clear? Just don’t want to have people exiting the sequence when they shouldn’t be.