Contacts captured through Keap opt-in forms are classified as “Engaged” as soon as they opt-in.
But most of our new contacts are captured through a 3rd-party opt-in form when they register for a webinar.
Unfortunately, these contacts are considered unengaged when they first opt-in, even though they may have just watched an entire webinar. Apparently only opt-ins through Keap forms are considered engaged. The result is that the number of unengaged contacts may be significantly over-reported, since it counts contacts who recently opted in as unengaged.
Does anyone have a solution or work-around for this?