Contact outside of business hours

Max Classic
1

How can I contact someone if I am having a problem connecting outside of business hours?

2

Hi, @Ezra_Mash. Call the support number and you should get a prompt for emergency after hours support.

3

Thanks for getting back to me on a Saturday night so late. You are really a great person for that because I am going crazy trying to figure this out so I appreciate it so very much. I tried to call the support number and didnt hear that option. I will try it again right now. Is there possibly a different number than I am calling ?

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4

It just goes to a voicemail when I call the customer support. It says if this is an emergency press 7 if it is after hours. I did that and it is a voicemail that I left a message on earlier, but no one got back to me yet. Is there another option at all?

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5

No problem, @Ezra_Mash. Did you get a hold of someone? There is always someone on call for emergencies. Let me know if I need to ping someone.

6

@Ezra_Mash, I sent a text to one of the managers.