I’m looking for a way to be able to send emails out as part of a post-sale follow-up sequence, that contain a form (or link to a URL with a form) that asks the customer for feedback on their service.
This would be in the form of a asking for a star rating and for general feedback in a series of text boxes. This will primarily be used so that low scores can be followed up on manually to help resolve any issues the customer had, and high scores can be automatically added into an anniversary sequence.
The secondary purpose for this would be to collect testimonials from contacts that we can use in our online or printed marketing.
Has anyone carried out something like this before? Does Infusionsoft have any kind of feature built in that could handle something like that or is there a third party application that can handle this using an API?
I look forward to hearing any ideas.