I am new to Keap and need advice and/or guidance on a campaign issue I identified.
Current campaign is as follows:
- Product Purchased
- Registration Complete > this removes and adds tags that drive the next step
- Pre-training Reminder Email Sent
The issue is, some purchases do not require a pre-training email to be sent but they all receive the same tag which is why the reminders are being sent. I am wondering what is the best approach to fix this so Keap will differentiate between purchase types and not send out a pre-training reminder when appropriate?