Campaign merge field errors (links to Wikipedia 404 page)

Max Classic
#1

Customers have emailed us to say the links in one of our campaign emails are broken.

Here’s an example: https://is-tracking-link-api-prod.appspot.com/api/v1/click/6464927563776000/

It should go to our Saboteur Assessment results, but instead goes to Wikipedia’s page on 404 errors.

For each contact, the custom field value is correctly populated with a working link.

Infusionsoft chat has not been able to identify the problem. There is no similar issue in Known Issues.

Has anyone encountered this issue?

How to use Liquid syntax to dynamically generate multiple email buttons? It leads to 404 error on Wikipedia
#2

Looks like it’s a recurrence of this issue:

### Links with URL’s containing merge fields are resulting in a HTTP 404 Wikipedia page when clicked.

Campaign Builder

Last Updated: 04/02/2019

Issue Number: 1586140

Date Reported:
04/01/2019

Summary:
Monday, April 1st, 2019 11:37am MST We have identified the root cause and implemented a fix for these errors. --------- Monday, April 1st, 2019 10:50am MST When you receive an email from Infusionsoft (broadcast or campaign) with a link that directs to a URL that includes merge field information in it, the HTTP 404 Wikipedia page is appearing instead of the intended destination. This was first identified 3/29/19 at 6:41pm AZ time. Our developers have determined the cause of this issue, and it should be resolved in around 1 hour.

Alternative Solution:
None at this time.

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This is a real mess :’(