We have a software product that uses InfusionSoft to collect payment for monthly subscriptions. If a user’s payment method fails to charge in a given month we shut down access to their account in our software. We achieve this using the billing automation triggers
We have various billing automation triggers setup to handle successful invoice payments as well as 1st and 2nd invoice failures. These triggers make POSTs to restrict access to our service.
But we have seen sporadically that these triggers don’t fire if there is (for whatever reason) no credit card attached to a user’s subscription. So my question is: does InfusionSoft run billing automation triggers even if there is no credit card to run an invoice against?
I have a feeling the answer is no, because it seems to make sense that no CC means that the invoice isn’t charged at all, meaning no failure and no success. I’d just like to get confirmation from people more knowledgable about this so we can adjust our software accordingly.
Thanks for any help!