I’m not sure if anyone is facing this issue too… I use Graphly to analyse data from Infusionsoft. One of this data is about my open/click rate email campaigns. I set up all my email campaigns using the Automation link functionality at Marketing settings. Basically, I created a automation link that tags a customer when this link is open. Then I add an top image at the top of my emails and instead add a real image, I use the link https://tracking.graphly.io/XXXX/open.png?l=~Link-XXXX~ and add the link code for the automation link that I want to track. So, every time someone opens my email, it will be tagged as “open email 1” for example and I can see the data on Graphly.
It was working until last week and then I noticed that some emails on my report were showing as 0% open rate even though I have positive numbers on click rates. I’ve checked all customers that had the tag clicked (tag is linked to a link, not to a automation link), but none had the tag open, that is inserted when someone opens an email with the image linked to an automation link. Any ideas why this functionality is not working anymore?