I have been trying to take my customers off of autopay who are assigned to a specific campaign. They continue to be charged every month and are now getting pissed. I have gone into the system and when it says do I want them on autopay, I say no. But they are still being charged. HELP!!!
I think we need a bit more information on this to send any kind of a solution.
- How are you processing these orders? Native Infusionsoft shopping cart? Outside cart? Order forms? Something else?
- Are the orders being processed IN the campaign or are contacts being added tot he campaign AFTER the order is processed?
- Can you post a screenshot of the settings where you’ve turned off autocharge?