I’ve had multiple issues with Infusionsoft over the years. But recently we had a major issue in the classic campaign builder that was ignored for 3 support chats. Then escalated in another request, only to be ignored again.
More recently I spent over 3 hours on live chat, got changed support agent 2 times only to get it passed onto email support teams who picked it up and I finally recognized there was an issue. Only for the issue to be ignored again for the last week.
Here is the chain:
This is Victor from Infusionsoft Advanced Support. Hope you are having a good day.
We are checking on the issue and I am working on the issue with Jeremy. Sorry for the inconvenience caused. The issue did duplicate in my personal app as well.
I will get back to you on further progress of the issue in next 24 hours.
Chased up 3 times.
Then 13th June:
This is Victor from Infusionsoft Advanced Support Team. Sorry for no response about this issue. Appreciate your patience.
We have identified this as a issue and have attached the case to the known issue number: 01188333. Our developers are working round the clock to fix this issue.
You will get a notification about the developments of the issue. We are sorry about all the inconveniences caused to you.
Chased up again. Nothing.
Anyone else get no where with IS support?