Agreed. It is asinine that a automation CRM would make you spend the most amount of time on the least productive group of people. I spend More time on the people who want me to forget them than I do on the people who want to pay me money. Come on InfusionSoft, think about that. All it would take is to add the GDPR tag to anyone who requests this. Then we could run a campaign automatically or whenever we wanted to remove the people or erase their data etc.
I have been on the phone three times in the last year with IS about this and each time it is the same NON ANSWER. “That’s not the way it works.” Right. It isn’t the way it works currently, so change it. They are clearly adding a tag to put them on the donor contact list so they can’t get another email the next hit or day, so why not add one we can access. The one they are adding is an internal admin tag that only IS can use.
InfusionSoft is about as slow to fix problems as any company I have ever seen. I wouldn’t hold your breath for a Fix on this. They don’t see it as an issue at all. Not one person I have spoken with at IS thinks there is anything wrong with the waste of time. It’s just ten people. It takes no time. Well, it takes some time and on the least valuable people.
I want to go to the IS convention and start screaming at the CEO until he answers the question.