Activating a current Inactive User

Michael_Hesp · January 31, 2018, 1:43am

I have Admin Status and am trying to re-activate an existing user who currently has Inactive status.

I have tried clicking the box alongside his name and then clicking Add User but the system asks me to enter details as if he is a new user.

Thanks
Michael Hesp
Queenstown NZ

John_Borelli · January 31, 2018, 2:29am

You’re clicking on the name in the user list and then clicking the ‘Activate’ button, right? It should just immediately give you a message that they have been made active.

Michael_Hesp · January 31, 2018, 3:12am

Thanks john.

I can’t see an Activate button only an Add User button

John_Borelli · January 31, 2018, 3:26am

scroll down

Michael_Hesp · January 31, 2018, 3:30am

Tried that still can’t see an Activate button. I am in View Users.

John_Borelli · January 31, 2018, 3:46am

Do you see the same thing?
As I said, you need to click the user name to edit the record first (not be in the list)

Michael_Hesp · January 31, 2018, 3:46am

I was in the wrong screen. Now fixed, many thanks for your help.
Regards
Michael