24/7 Chat Support not available?

Hi, seems like the 24/7 chat support is not working? It’s a circular link that I access from my app under “Help and Support” which redirects me to access it again from the app.

yes, what’s up with that. I says 24/7 but it is offline more than it’s online–in the support section it says it’s available “during business hours”, so which is it? 24/7 or some undefined “business hours”?